first commit

core/constant/index.ts

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+export const API_URL = "http://localhost:8000/api/v1";
+export const requestType = [
+  {
+    id: "1",
+    name: "software",
+    displayName: "نرم افزار",
+  },
+  {
+    id: "2",
+    name: "hardware",
+    displayName: "سخت افزار",
+  },
+  {
+    id: "3",
+    name: "his",
+    displayName: "HIS",
+  },
+  {
+    id: "4",
+    name: "general",
+    displayName: "عمومي",
+  },
+];
+export const ticketStatuses = [
+  {
+    id: "open",
+    displayName: "باز",
+    bgClass: "bg-blue-50 text-blue-700 ring-blue-200",
+    dotClass: "bg-blue-600",
+  },
+  {
+    id: "in-progress",
+    displayName: "در حال بررسی",
+    bgClass: "bg-amber-50 text-amber-700 ring-amber-200",
+    dotClass: "bg-amber-600",
+  },
+  {
+    id: "resolved",
+    displayName: "حل شده",
+    bgClass: "bg-emerald-50 text-emerald-700 ring-emerald-200",
+    dotClass: "bg-emerald-600",
+  },
+  {
+    id: "closed",
+    displayName: "بسته شده",
+    bgClass: "bg-slate-100 text-slate-700 ring-slate-300",
+    dotClass: "bg-slate-500",
+  },
+];
+
+export const ticketPriorities = [
+  {
+    id: "low",
+    displayName: "پایین",
+    bgClass: "bg-slate-50 text-slate-700 ring-slate-200",
+    dotClass: "bg-slate-500",
+  },
+  {
+    id: "medium",
+    displayName: "متوسط",
+    bgClass: "bg-sky-50 text-sky-700 ring-sky-200",
+    dotClass: "bg-sky-600",
+  },
+  {
+    id: "high",
+    displayName: "بالا",
+    bgClass: "bg-orange-50 text-orange-700 ring-orange-200",
+    dotClass: "bg-orange-600",
+  },
+  {
+    id: "critical",
+    displayName: "بحرانی",
+    bgClass: "bg-rose-50 text-rose-700 ring-rose-200",
+    dotClass: "bg-rose-600",
+  },
+];
+
+export const hospitalSoftwares = [
+  {
+    id: "1",
+    name: "rahkaran",
+    displayName: "راهكاران",
+  },
+  {
+    id: "2",
+    name: "timex",
+    displayName: "تايمكس",
+  },
+  {
+    id: "3",
+    name: "automation",
+    displayName: "اتوماسيون",
+  },
+  {
+    id: "4",
+    name: "pacs",
+    displayName: "پكس",
+  },
+  {
+    id: "5",
+    name: "kasra",
+    displayName: "كسري",
+  },
+  {
+    id: "6",
+    name: "ican",
+    displayName: "ican",
+  },
+];

core/types/index.ts

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+// اینترفیس برای اطلاعات اساسی اشیاء وابسته
+interface Assignee {
+  fullname: string;
+}
+
+interface Department {
+  displayName: string;
+}
+
+// اینترفیس اصلی تیکت
+export interface TicketInterface {
+  id: string;
+  ticketNumber: string;
+  description: string;
+  priority: "low" | "medium" | "high" | "critical"; // اگر مقادیر مشخصی داری
+  status: "open" | "pending" | "resolved" | "closed";
+  requestType: string;
+  relatedSystem: string;
+  location: string;
+  internalPhone: string;
+  helpdeskAction: string;
+  finalNotes: string;
+
+  // فیلدهای کلیدی (FK)
+  departmentId: string;
+  assignedTo: string;
+  createdBy: string;
+
+  // فیلدهای شامل شده (Include)
+  assignee: Assignee;
+  department: Department;
+
+  // تاریخ‌ها
+  resolvedAt: Date | null;
+  createdAt: Date;
+  updatedAt: Date;
+}

core/utils/index.ts

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+import axios from "axios";
+import * as XLSX from "xlsx";
+import { saveAs } from "file-saver";
+export function handleAxiosError(error: unknown) {
+  if (axios.isAxiosError(error)) {
+    // اینجا می‌دونیم که خطا از axios است
+    return error.response?.data?.error?.message;
+  } else {
+    return "Unexpected error";
+  }
+}
+
+export const handleExport = (data: any, type: any) => {
+  // ۱. تبدیل دیتا به یک Worksheet
+  const worksheet = XLSX.utils.json_to_sheet(data);
+
+  // ۲. ایجاد یک Workbook جدید
+  const workbook = XLSX.utils.book_new();
+  XLSX.utils.book_append_sheet(workbook, worksheet, "Data");
+
+  if (type === "excel") {
+    // خروجی اکسل
+    const excelBuffer = XLSX.write(workbook, {
+      bookType: "xlsx",
+      type: "array",
+    });
+    const blob = new Blob([excelBuffer], {
+      type: "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet",
+    });
+    saveAs(blob, "data.xlsx");
+  } else if (type === "spss") {
+    // برای SPSS، بهترین فرمت CSV است که در SPSS به خوبی باز می‌شود
+    const csvData = XLSX.utils.sheet_to_csv(worksheet);
+    const blob = new Blob([csvData], { type: "text/csv;charset=utf-8;" });
+    saveAs(blob, "data.csv"); // فایل CSV در SPSS به راحتی Import می‌شود
+  }
+};
+
+export const exportToExcel = (
+  type: "spss" | "excel",
+  formattedData: any,
+  filename: string = "Report",
+) => {
+  // تبدیل داده‌ها به فرمت قابل فهم برای XLSX
+
+  let dataToProcess = Array.isArray(formattedData)
+      ? formattedData
+      : [formattedData];
+  const worksheet = XLSX.utils.json_to_sheet(formattedData);
+
+  const workbook = XLSX.utils.book_new();
+  XLSX.utils.book_append_sheet(workbook, worksheet, filename);
+
+  if (type === "excel") {
+    // خروجی اکسل
+    const excelBuffer = XLSX.write(workbook, {
+      bookType: "xlsx",
+      type: "array",
+    });
+    const blob = new Blob([excelBuffer], {
+      type: "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet",
+    });
+    saveAs(blob, `${filename}.xlsx`);
+  } else if (type === "spss") {
+    // برای SPSS، بهترین فرمت CSV است که در SPSS به خوبی باز می‌شود
+    const csvData = XLSX.utils.sheet_to_csv(worksheet);
+    const blob = new Blob([csvData], { type: "text/csv;charset=utf-8;" });
+    saveAs(blob, `${filename}.csv`); // فایل CSV در SPSS به راحتی Import می‌شود
+  }
+};
+export function formatDurationPersian(seconds:string) {
+    const sec = Math.abs(parseFloat(seconds));
+    
+    if (sec < 1) return "بلافاصله"; // برای مقادیر بسیار ناچیز
+    if (sec < 60) return `${Math.floor(sec)} ثانیه`;
+    
+    const minutes = Math.floor(sec / 60);
+    const remainingSeconds = Math.floor(sec % 60);
+    
+    if (minutes < 60) {
+        return `${minutes} دقیقه و ${remainingSeconds} ثانیه`;
+    }
+    
+    const hours = Math.floor(minutes / 60);
+    const remainingMinutes = minutes % 60;
+    return `${hours} ساعت و ${remainingMinutes} دقیقه`;
+}
+
+// مثال برای مقدار شما:
+console.log(formatDurationPersian("-0.00100000000000000000")); 
+// خروجی: "بلافاصله" (یا ۰ ثانیه)